Rob talks about difficult clients and how you can be benefitted from them. What is the truth behind a difficult client and why these clients are the best source of feedback for your business. How to communicate with difficult clients and make yourself available to them. Listen to your clients, ask them about your services, get feedback, “care, serve and solve” for them.

Show Notes

[2:20] They don’t always start difficult

[2:50] Find the truth/The half-truth

[4:00] Your best fans are people who had challenges with you before

[4:45] They just want to be heard

[6:30] Care, serve and solve

[8:00] Some client isn’t a right fit

[10:35] Don’t bash your clients publicly

[11:20] Without your clients, you have no business

[12:20] Unhappy clients are your best source of feedback

[14:20] Do an NPS every 6 months

[15:00] Accept that you can’t please them all

[15:45] Roll up your sleeves and help them yourself

Rob Moore

Rob Moore

The Disruptive Entrepreneur, business of the year winner 2016, has broken three world records. 5x best selling author including 'Life Leverage', property investor, pilot & proud parent
"If you don't risk anything, you risk everything"
Featured on Qantas Airlines
Over 1 million subscribers in 184 countries worldwide
UKs no.1 business & lifestyle podcast
Author of no.1 Amazon best-selling book
Life Leverage
Rob Moore's new book Money: Know More, Make More, Give More:
available for pre-order here
Listen to the latest podcast from Rob Moore on iTunes:
"The Disruptive Entrepreneur"

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Rob Moore

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